Questions and answers
How can i make order in Ferrucci online store (website)?
1. You will log in to website or create new registration (SIGN UP), if you don't have account in site.
2. Update your address in the website and make sure.
3. Make shopping in website and add the items you like to your basket. 4. Go to your basket and complete the payment.
5. Select your update address.
6. Select the payment way and pay.
7. After payment the order will confirm.
8. You will get email message with invoice number and Shipping Policy.
How can I edit my address or my personnel details?
By my account in website, you can click edit in address icon to update you address or click edit in personnel information icon to update you details and you can change your password
How can I know if have Coupons and its number?
v From my account in website, you click Coupons icons to show if you have Coupons and its numbers.
How long time for shipping?
v We give good shipping and express by DHL Courier company that they take time from day up to three working days from the invoice payment (always take one day for shipping).
v DHL company will handle the shipping to our customers during one day to three days working by the address you registered in our website after the customer make the payment.
How much cost of shipping and delivery?
v For three month the delivery will be free starting from date 01-10-2020 to date 31-12-2020 as gift.
v The standard cost of shipping will be 50 Sar for the invoice amount less 500 Sar and the cost will be zero for all invoice amount more than 500 Sar.
v We reserve the right to add shipping fees according to exceptional circumstances beyond our control or to change their value.
What is available method for payment?
v Available method for payment as below:
1. Mada Card.
2. Visa Card.
3. Master card.
4. American Express.
Our Branches and Locations?
v We are pleased to serve you through our website.
v you can visit our showrooms at the following locations:
o Al Khobar: AL Khobar Shamalia – Prince Pander St. – Cross A Tel: 0138650179
o Khobar: AL Khobar Shamalia – Prince Pander St. – Cross 11 Tel: 0138934193.
o Al Riyadh: Olaya street – Almoroj Tower – Next to the civil status Tel: 0114552559.
o Al Riyadh: Olaya street – OPP Al Andalus Marketing. Tel: 0114190977.
o Al Jubail: The Royal Commission – Al Fanatier – Chamber Building Tel: 0133560394.
o Al Hofuf: Al Majed Street. Tel: 0135929132.
How to guarantee your right with Ferrucci Online Store?
To guarantee your right, you must know what is the exchange and return policy for products in the online store of Ferrucci.
Replacement and refund policy
v First, if there is any factory defect or product damage:
If the customer purchases the product from Ferrucci Online store:
Ferrucci customers have the right to replace or retrieve the product that contains a factory defect or damage, provided that the product is encapsulated in its original condition, with the purchase invoice, within 3 days of the customer's receipt of the product, and the customer has the right to choose one of the following options after receiving Ferrucci for the product and make sure it complies with the conditions:
o Retrieve the value of the product through a bank, and this procedure takes 8 work days.
o Replace the damaged product with any new product of the same value within 24 hours.
o The customer will not incur any shipping charges in the event that the reason for the replacement or refund is a factory damage or defect.
o The customer must choose another product within 24 hours of receiving Ferrucci for the damaged product.
v Second, if customer want to replace or retrieve the product without any factory defect:
o If the customer purchases the product from Ferrucci Online Store:
Ferrucci customers have the right to replace or retrieve the product provided that the product is encapsulated in its original and unused, with the purchase invoice, within 3 days of the date of receipt of the product, in which case the customer will bear the expenses of shipping to the Warehouse of Ferrucci / Dammam, and the customer has the right to choose one of the following options after receiving Ferrucci for the product and to make sure that it complies with the conditions:
o Retrieve the value of the product through a bank, and this procedure takes 8 business days.
o Replace the product with another product of the same value within 24 hours.
v Third, all of the following items are excluded from the replacement/refund policy:
o Towels and Bathrobes for health reasons.
o pillows if removed from their plastic pressure bag.
o Used products and/or other than their original condition as they were at the time of purchase.
o Final Clearance items.