About us
Nelufer Trading Company is Saudi Company, Commercial registration: 2051046182, Vat no, 310311190100003 and the owner of Ferrucci website and online store specializing in high quality Bedding, Ferrucci good reputation made have a wide range in the markets of the Kingdom of Saudi Arabia. Our products (Bedding, Comforter, blankets, bedspreads, towels, bedsheets, pillows, Bath accessories and bed covers, with more selections) with multiple products, various materials, and international brands to provide all the needs of our customers. The Ferrucci Online store is an extension of the Nelufer Trading Company, which is based in Khobar We aim to serve you and give you the freedom to design your home in a modern and comfortable way at the best prices
Vision and message
From the beginning, the first day which the Ferrucci stores were established, we aim to be always worthy of the confidence of our customers and achieve the desired level of satisfaction, so we are working to provide the best brands and products to suit their needs.
The company also has staff at the highest level who support sales and after-sales operations, and the company have great attention to after-sales services. based on the current development in the Kingdom of Saudi Arabia and the desire of our customers, we have developed our website to fulfill with their desires and facilitate for them to see All that is new to us, and in conclusion, we ask God Almighty to help us to serve you and satisfy your desire.
From the beginning, the first day which the Ferrucci stores were established, we aim to be always worthy of the confidence of our customers and achieve the desired level of satisfaction, so we are working to provide the best brands and products to suit their needs.
The company also has staff at the highest level who support sales and after-sales operations, and the company have great attention to after-sales services. based on the current development in the Kingdom of Saudi Arabia and the desire of our customers, we have developed our website to fulfill with their desires and facilitate for them to see All that is new to us, and in conclusion, we ask God Almighty to help us to serve you and satisfy your desire.
Questions and answers
هذا النص هو مثال لنص يمكن أن يستبدل في نفس المساحة لقد تم توليد هذا النص من مولد النص العربى.
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How can i make order in Ferrucci online store (website)?
1. You will log in to website or create new registration (SIGN UP), if you don't have account in site.
2. Update your address in the website and make sure.
3. Make shopping in website and add the items you like to your basket. 4. Go to your basket and complete the payment.
5. Select your update address.
6. Select the payment way and pay.
7. After payment the order will confirm.
8. You will get email message with invoice number and Shipping Policy.
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How can I edit my address or my personnel details?
By my account in website, you can click edit in address icon to update you address or click edit in personnel information icon to update you details and you can change your password
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How can I know if have Coupons and its number?
v From my account in website, you click Coupons icons to show if you have Coupons and its numbers.
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How long time for shipping?
v We give good shipping and express that they take time from day up to Five working days from the invoice payment (always take one day for shipping).
v the shipping to our customers during one day to Five days working by the address you registered in our website after the customer make the payment.
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How much cost of shipping and delivery?
v The standard cost of shipping will be 30 SAR
v We reserve the right to add shipping fees according to exceptional circumstances beyond our control or to change their value.
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What is available method for payment?
v Available method for payment as below:
1. Mada Card.
2. Visa Card.
3. Master card.
4. American Express.
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Our Branches and Locations?
v We are pleased to serve you through our website.
v you can visit our showrooms at the following locations:
o Al Khobar: AL Khobar Shamalia – Prince Pander St. – Cross A Tel: 0138650179
o Al Riyadh: Olaya street – Almoroj Tower – Next to the civil status Tel: 0114552559.
o Al Riyadh: Olaya street – OPP Al Andalus Marketing. Tel: 0114190977.
o Al Jubail: The Royal Commission – Al Fanatier – Chamber Building Tel: 0133560394.
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How to guarantee your right with Ferrucci Online Store?
To guarantee your right, you must know what is the exchange and return policy for products in the online store of Ferrucci.
Replacement and refund policy
v First, if there is any factory defect or product damage:
If the customer purchases the product from Ferrucci Online store:
Ferrucci customers have the right to replace or retrieve the product that contains a factory defect or damage, provided that the product is encapsulated in its original condition, with the purchase invoice, within 3 days of the customer's receipt of the product, and the customer has the right to choose one of the following options after receiving Ferrucci for the product and make sure it complies with the conditions:
o Retrieve the value of the product through a bank, and this procedure takes 8 work days.
o Replace the damaged product with any new product of the same value within 24 hours.
Reviews:
o The customer will not incur any shipping charges in the event that the reason for the replacement or refund is a factory damage or defect.
o The customer must choose another product within 24 hours of receiving Ferrucci for the damaged product.
v Second, if customer want to replace or retrieve the product without any factory defect:
o If the customer purchases the product from Ferrucci Online Store:
Ferrucci customers have the right to replace or retrieve the product provided that the product is encapsulated in its original and unused, with the purchase invoice, within 3 days of the date of receipt of the product, in which case the customer will bear the expenses of shipping to the Warehouse of Ferrucci / Dammam, and the customer has the right to choose one of the following options after receiving Ferrucci for the product and to make sure that it complies with the conditions:
o Retrieve the value of the product through a bank, and this procedure takes 8 business days.
o Replace the product with another product of the same value within 24 hours.
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v Third, all of the following items are excluded from the replacement/refund policy:
o Towels and Bathrobes for health reasons.
o pillows if removed from their plastic pressure bag.
o Used products and/or other than their original condition as they were at the time of purchase.
o Final Clearance items.
